Traditional human-centric labor-based service delivery models are being challenged by the emergence of the first autonomous AI solutions capable of managing complex IT operations with minimal human intervention after design and implementation. This is both an opportunity and a threat for GSIs. This shift is not only technological; it represents a fundamental reimagining of how managed services are conceived, delivered and monetized.
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Agents of change: AI reshaping GSI managed services
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The Analyst Team
Sebastian Wilke
Follow AnalystSenior Analyst
Sebastian Wilke is a senior analyst covering North American channels and based in Portland, Oregon. He contributes to the company’s North American channel-focused intelligence and advisory services with research and modeling of go-to-market strategies and partner programs.
Before Canalys, now part of Omdia, Sebastian worked as a market intelligence analyst and data scientist in Intel’s Data Center and AI (DCAI) group on market sizing, forecasting, and long-range planning in Oregon. Prior to that, he was with Morgan Stanley as a senior research associate and Fragomen as a business immigration analyst in Phoenix, Arizona.
Sebastian graduated with a dual master’s degree in European Studies from the University of Southern Denmark and the University of Flensburg. He also holds a bachelor’s degree in political science from the University of Hamburg. He was born and raised in Germany before immigrating to the US in 2017 and is passionate about the intersection of technology, analytics, strategy, and policy.
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